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What International Standards Do Your Silicone Products Comply With?All our products are manufactured using premium raw materials. They typically comply with FDA and LFGB food-grade certifications, as well as RoHS and REACH environmental standards. Material Safety Data Sheets (MSDS) or specific test reports are available upon request—please contact our sales team for documentation.
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What Is The Temperature Resistance Range For Your Silicone Sheets And Tubes?Standard silicone products are designed for long-term use in temperatures ranging from -60°C to +200°C. For specialized automotive or industrial applications, we offer high-temperature resistant grades that can withstand short-term exposure up to 300°C.
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Do You Offer Customization (Hardness, Color, Size)?Absolutely. We provide comprehensive OEM/ODM services tailored to your specifications:
Hardness: Available from 45 Shore A to 80 Shore A.
Customization: We can customize the dimensions, thickness, shape, and number of layers (for reinforced products).
Form Factor: Available in custom-cut pieces or bulk rolls.
Color: We can match any color based on the Pantone color chart. -
Which Shipping Methods Do You Support?We provide global shipping solutions to meet different needs:
Express: DHL, FedEx, UPS (Best for samples or small, urgent orders).
Air Freight: Ideal for medium-weight shipments requiring a balance of speed and cost.
Sea Freight: The most cost-effective option for large bulk orders (Supporting FOB, CIF, EXW terms).
DDP (Door-to-Door): We also offer "Sea + Truck" or "Air + Truck" delivery services where we handle all customs and duties—you simply wait for the goods to arrive at your warehouse. -
How Long Does Shipping Take?In-Stock Items: Shipped within 1-2 business days after order confirmation.
Custom Orders: Generally 7-15 business days, depending on the order volume and production schedule. -
How Can I Track My Shipment?Once your order is dispatched, we will provide a Tracking Number via email. For sea freight shipments, we will provide regular updates regarding the vessel status and Estimated Time of Arrival (ETA).
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What is your Minimum Order Quantity (MOQ)?Stock Items: No strict MOQ; we support small trial orders.
Custom Orders: The MOQ depends on material waste and specific requirements. Please contact us for a customized quote. -
What Payment Methods Do You Accept?We accept T/T (Wire Transfer), L/C (Letter of Credit), and secure payments via Alibaba Trade Assurance or PayPal. Our standard terms are a 30% deposit upfront, with the remaining 70% balance due before shipment.
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What If I Encounter Quality Issues After Receiving The Products?We stand behind the quality of every product we ship:
Silicone Tubes: We offer a 1-year warranty under normal usage conditions.
Silicone Sheets: To ensure transparency, we provide pre-shipment photos and videos of the products and their packaging for your approval.
Our Commitment: If any issues arise, our team is committed to providing a fair solution (replacement or credit). We take full responsibility for our customers' satisfaction.
Need Silicone Materials You Can Trust?
From rapid dispatch to customized engineering support, we’re here to solve your supply challenges. Reach out now and experience responsive service, certified quality, and manufacturing you can depend on.
